Frequently Asked Questions
Q: How do I download the model?
A: After you purchase a model(s), you will receive a confirmation order form. Click on the download button to download the model. If you purchase more than 1 model, click on each “Download Now” button next to each model order item. You will not get an email with links.
Q: What do I click to download the model?
A: Click on the “Download Now” button.
Q: I downloaded the model, but I can’t find it?
A: After you click on the “Download Now” button, the computer prompts you to “Save As” select a location where you want to download the file in, preferably the Desktop. Remember the location! Look in the same location for your file.
Q: How do I open the model?
A: In order the open the file, you must have and Adobe PDF Reader Installed. Click on the links below to download the FREE app.
Q: What do I need to open the model?
Q: The file says that it’s corrupted and can’t open. What do I do?
A: Don’t worry.It isn’t corrupted. It probably hasn’t finished downloading yet. Some files are over 10mb each. Give it some time or try to download it again.
Q: I need help. Who do I call or email?
A: Our Technical Support Center is available 7 days per week. Just click “Contact” or select it from the menu above. We will answer your request as soon as possible. You can also call 619-269-8686 where you can leave a message and we will return your call back as soon as possible. Using the Contact form is much quicker. Weekends are particularly busy, so please be patient.
Q: Where are my instructions?
A: The instruction type we found to be most helpful is the “exploded view”, which is the first page of your kit. We understand that the kit may look a bit overwhelming at first, but it really comes together pretty easily. Just follow these four steps and your project will be done in a a couple of hours!
- Cut everything out first. Just make rough cuts to separate the pieces.
- Next, cut along the outside solid lined edges only or where indicated.
- Fold and crease all dotted lines using a spent pen or the back of a butterknife and a straightedge.
- Look at the exploded view and identify all pieces.
- Start building with the main part of the structure and work your way to the details!
If you get stuck at any point, please contact our Technical Support.
Q: What kind of material are the printed kits made of?
A: They are printed in color on a card-stock (55#+ paper), similar in weight and thickness to a standard business card.
Q: I have a printer that only prints on regular 8 1/2″ x 11″ size paper. Can I download and print the 10×13 model?
A: Yes, the 10″ x 13″ model is setup to print on regular 8 1/2″ x 11″ size paper. The 10″ x 13″ base comes in two pieces and is glued together.
Q: Does the kit come with everything I need to create the model?
A: All you need to finish the project is our product, glue and scissors. It comes fully colored. The picture you see on the website is an actual photo of what you will have when you finish. You can always add some rocks, trees, or other store bought train set type add ons.
Q: Can I take my download model file and have it printed with an outside print company?
A: Our license agreement only allows one print per order per model file. You may take our model file and have an outside print company print your model file if you do not have your own printer or have trouble with your printer. Please print this page and give it to your outside printer as a permission letter.